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Frequently Asked Questions

Below you'll find answers to the questions we get asked the most about Mānuka Honey.

How can I contact you?

Are Manuka North products tested on animals?

  • No. None of our products are tested on animals. It is important to us that our beekeepers consider the welfare of their bees and that is why we are very selective with our suppliers.

How do I find out the ingredients of a product?

  • Where possible we have listed the product ingredients on each product page.  However, some of our products list only the active ingredients on the label. If you have any questions, please contact us for more information.

How can I return an item?

The product I received is damaged. What do I do?

  • Please contact us with your issue as soon as you receive the order so that we can look to resolve it for you as soon as possible.  Please ensure that you send us a photo of the damaged item(s), the batch number, and your order number. This information is required for us to raise an investigation with our shipping provider and to ensure that this will not happen again. 

How do I cancel my order?

  • If for some reason you need to cancel your order, please email us as soon as possible and provide us with your order number. Please note that we are unable to cancel orders that have already been dispatched. 

Where does Mānuka Honey come from?

  • Mānuka honey gets its special properties from the nectar of the Mānuka flower, a species that is indigenous to New Zealand.

What are other uses of Mānuka Honey?

  • Mānuka honey is used for a variety of medical-grade applications, including honey gel, honey for wound dressings and nebulized honey used to treat asthma

What are the benefits of Mānuka Honey?

  • Helps treat wounds

  • Helps with oral health

  • Helps with sore throats

  • Helps treat ulcers

Are Mānuka Honey products halal?

  • Many of our Mānuka Honeys are halal certified.  The halal certified honeys along with other halal certified products will have a halal symbol in the product description. 

We also have products that are halal compliant.  This means that they are halal by definition - halal practices have been followed in the production process and the ingredients used.  Halal compliant products are visible in the bullet points of each product description. 

Does honey have an expiration date?

  • Honey doesn't really 'expire'. If it’s stored properly, your honey will last well beyond its ‘best before’ date!  

Can vegans use Mānuka Honey products?

  • As Mānuka Honey is considered an animal product people following a vegan diet tend to avoid honey. But it is enjoyed by many vegetarians.  Mānuka Oil and Mānuka Infused products are directly derived from the Mānuka Tree so are vegan friendly.  See vegan friendly products here.

What are the components of Mānuka Honey?

  • Hydrogen peroxide gives most honey its antibiotic quality. But some types, including Mānuka honey, also have unique antibacterial qualities.

One of the major antibacterial components of Mānuka honey is a compound called methylglyoxal (MGO). MGO comes from the conversion of another compound in Mānuka honey known as dihydroxyacetone (DHA), a high concentration of which is found in the nectar of Mānuka flowers.

The higher the concentration of MGO, the stronger the antibacterial effect.

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