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Privacy Policy

Your information and why we process it

When using the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details, information relating to your order, information on how you use our website or you interact with us. 

We collect some personal data from you, for example when you register on our website or buy products from us, when you agree to receive e-receipts, when you use our website, enter competitions or sign up to receive our newsletter, buy our goods, use our services or contact us. We may also receive your personal data from our suppliers who provide services to you on our behalf (for example when you provide feedback on our goods or services). 

Information you may give to us:

  • Your name and contact details (such as your email address, mailing address, phone number and password) 

  • Additional profile information (such as date of birth, gender, location and preferred language) 

  • Your payment information (such as your credit/debit card number, security/CVV code, and expiration date) 

  • Your communications and contact history with us (such service call recordings, chat and instant messages, or communications with our social media channels) 

  • Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content) 


How and why we use your personal data 

  • To manage your purchases and provide our services to you – When you order goods or services from us, we use your information to complete your order, to process your payment, to deliver goods to you, to process returns and refunds, and to deal with any queries you have. Legal basis for this use: To fulfil our contractual obligations. 

  • To communicate with you and manage our relationship with you – Occasionally we may need to contact you by email and/or telephone /SMS for administrative or operational reasons, for example in order to send you confirmation of your order bookings and your payments, to inform you about delivery of your order, or to advise of delays, or to provide you with policy updates or details of product recalls.  Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications. We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media. We may also use it to verify your identity or for other security reasons. Legal basis for this use: To fulfil our contractual obligations. 

  • Your opinion is very important to us, so we may send you an email or SMS to seek your feedback. We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers. Legal basis for this use: For our legitimate interests, to improve our goods and services to you and other customers. 

  • To personalise and improve your customer experience – We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. To do so, we use software and other technology (automated processing). For example, we may collect information on how you use our website, which pages of our website you visit most, which products you search for and what products you buy, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and, if you have agreed to receiving marketing communications, to send you relevant messages that we think you like. If you are in the process of placing an order under your account and you leave our website before your order has been placed, we may contact you in order to help you easily complete your order. Legal basis for this use: For our legitimate interests, to improve our goods and services for you and other customers. You may opt out of receiving marketing communications at any time. 

  • To inform you about our news and offers that you may like – If you are happy to receive marketing communications, we will provide you with news from us such as new products and services that you may be interested in or offers that you may like. This may include information about products and services from any of our brands. Please note that we do not share your contact details and other personal data with other companies so that they can market their own products and services to you. 

  • Web Banner Advertising – If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices. These advertisements are provided by Manuka North via our trusted partners using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies later on). You can remove or disable cookies at any time – see the cookies section of this policy for further information. Legal basis for this use: For our legitimate interests, to improve the goods and services that we offer to you. 

  • To improve our services, fulfil our administrative purposes and protect our business interests – The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, safety, security and legal purposes, systems testing, colleague training, maintenance and development. Legal basis for this use: For our legitimate interest, to ensure the proper administration, security and safety of our business for ourselves and our customers; to make our business more efficient; to improve the goods and services which we offer to our customers. 

  • To comply with our legal obligations, for example, our obligation to provide your information to government or law enforcement agencies, or to maintain records of our business transactions. Legal basis for this use: to comply with our legal obligations. 

  • To combat fraud, for the detection or prevention of crime, or to protect our legal rights, for example we may use CCTV images to help us or enforcement authorities to identify individuals who have broken the law, or to pursue our legal rights or defend ourselves against legal or regulatory action. Legal basis for this use: where relevant, to comply with our legal obligations. In other circumstances: to protect our legitimate interests in pursuing our legal rights or defending ourselves against legal or regulatory action. 



We use cookies when you visit our Site analyse the web traffic, to optimise the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies: 

  • Functionality cookies, which allow you to navigate the site and use our features. 

  • Analytics cookies, which allow us to measure, analyse and understand how our customers use the Site, and to identify ways to improve both its functionality and your shopping experience. For example: 

  • We use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. You can prevent Google’s collection of your information through the Google Analytics cookies by downloading and installing available browser plug-ins, for example the browser add-on for disabling Google Analytics. 

  • We also use programmatic software to help us collect and store information that we use to create pseudonymized profiles of our users. We use these profiles to analyse visitor behaviour and improve and tailor our services. We do not merge or combine these pseudonymized profiles with any information about the user without a specific, express consent of the person concerned. 

  • Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalised to you. 

  • Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who have already taken an interest in our products both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users’ previous behaviour.  


You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site. 

 We may also use web beacons (or “web bugs” or “clear GIFs”) to help us identify your computer and evaluate user behaviour, such as reactions to promotions. Web beacons are small GIF files that can be hidden in other graphics, emails, or similar. The information collected by web beacons cannot be used to identify you and are not associated with information on your computer or database. To prevent web bugs on our site, you can use tools such as AdBlock Plus. To prevent web bugs in emails, please set your mail program so that no HTML is displayed in messages. Web bugs are also prevented if you read your e-mail offline.  




You have a right to request access to the personal data that we hold about you. This could include information relating to purchases you have made or orders which you have placed with us via our website or in store. If you would like to request a copy of your personal data, please contact us in writing at: 

Manuka North Limited–


Rectification – If any of the personal data that we hold about you is incorrect, you have a right to request that we correct this.


To notify us of any corrections please contact us at: 

Manuka North Limited–


Erasure / objection – You have a right to request us to erase any data that we hold about you, or to object to our use and processing of your data. If the only lawful basis on which we can process your personal data is that you have given your consent, we are obliged to comply with your request. In other circumstances we may need to continue to hold and process your data (for example where needed for safety, security or legal purposes, or to protect our legitimate interests). If this is the case, we will notify you of the reason.


If you would like to exercise this right please contact us at: 

Manuka North Limited–



Request a portable copy of your personal data – You have the right to request a portable copy of any personal data which you have provided to us. This applies if: 

  • The lawful basis on which we are processing your data is either that you have given your consent, or that we need to use the data to comply with our contract with you (for example to deliver goods to you); and 

  • We are processing your personal data by automated means. 


If you would like to exercise this right please contact us at: 

Manuka North Limited–

If you wish to exercise any of the rights above, you may need to provide proof of your identification and further information to help us to process your request. 


How to opt out of marketing communications

We would like to stay in touch with you, to send you news and offers about products that you may like. If you would prefer not to receive these from us, you can easily opt out by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us. Alternatively, you can also contact our Customer Service team and express your preference to not receive marketing communications by using the “Contact us” form at: 

Manuka North Limited–

Your request may take a few days to process. 

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